How does it work?
When you register for an AutoPASS ferry account and pay an advance, you will have an AutoPASS ferry account. Private customers can have two vehicles per ferry account. Corporate customers can have an unlimited amount of vehicles per ferry account.
The vehicles on the ferry account is attached to your AutoPASS tag and/or an AutoPASS ferry card.
If you already have an AutoPASS tag, that is the one you should use. If you do not have an AutoPASS-tag, you may order one from a tag provider (see question below: “Where can I get an AutoPASS tag?”).
If you order an AutoPASS ferry card, this will be sent to you by mail. When you register for an account with AutoPASS for ferry, you will be asked if you wish to order an AutoPASS ferry card. There is a fee of NOK 50 per card, which will be deducted from your account.
You pay for your ferry crossing with either your AutoPASS tag or your AutoPASS ferry card.
On ferry connections where AutoPASS tag payment is established, you use your AutoPASS tag to pay. You cannot pay with the AutoPASS ferry card in these connections, so if you do not have an AutoPASS tag you have to pay full price in these connections.
On ferry connections where AutoPASS tag payment is NOT established, you use your AutoPASS ferry card to pay. You cannot pay with your AutoPASS tag in these connections, so if you do not order the AutoPASS ferry card you have to pay full price in these connections.
Both payment methods are connected to your AutoPASS ferry account, and the cost of your travel will be deducted from the prepaid amount.
Payment using your AutoPASS tag is currently only available on a limited number of ferry operators, so if you do not have the new ferry card you will only receive the discount on the ferry operators offering payment with the AutoPASS tag.
If you have an AutoPASS ferry card in addition to this, you will receive the discount on all ferry operators included in the arrangement.
Please be advised that some ferry operators are excluded from the new arrangement. These are ferry crossings in Troms, Finnmark, some crossings in Trøndelag, and also Moss – Horten connection.
Ferry cards and AutoPASS tags
Please visit www.autopass.no for an overview of AutoPASS toll road operators who can send you an AutoPASS tag. You have to register online at minside.autopass.no. The AutoPASS tag will be sent in the post within 1-2 weeks, but your tag number will be available on AutoPASS My Page within 1-2 working days, and can then be added to your agreement with AutoPASS ferry. Please be advised that there will be charged a tag deposit of NOK 200 per tag – this will be refunded to you if you cancel your agreement later on.
The new ferry card can be ordered on www.autopassferje.no.. Please be advised that there is a fee of NOK 50 per card. You need one card per vehicle.
You will be able to refill your discount card with the ferry operator which issued the card until 31.03.2019, and use it until 30.06.2019.
Please be advised that on the ferry connection Brekstad – Valset the discount cards can only be used until 15.01.2019.
Frequent user cards
Frequent user cards can be administered as today with the ferry operator which issued the card until 31.01.2019, and be used until 31.03.2019.
Card usage in ferry connections with tag payment
Ferry connections with tag payment will accept both tag payment and card payment until 31.01.2019.
If you wish to pay with your card instead of your tag, please use the manual lane, or inform the ticketing agent before your tag is charged.
RefundYou can also have the remaining balance refunded.For more information, please contact your ferry operator.
Customers with a valid AutoPASS tag, but without a separate AutoPASS ferry account, receives a discount of 10% on ferry operators which offer payment with an AutoPASS tag.
Discount using prepaid AutoPASS ferry account:
The AutoPASS ferry account is a web based self-service solution which handles all ferry transactions, regardless if you pay with your AutoPASS tag or with the new AutoPASS ferry card. By prepaying, you get a higher discount when crossing:
- Private customers: 50% discount
- Corporate customers: 40% discount
In the ferry connections that have passenger payment, you will receive a 17% discount on the passenger price.
To receive the discount, it requires the set prepaid amount to be fully paid. Please be advised that there is a fee of NOK 50 per AutoPASS ferry card. You need one AutoPASS ferry card per vehicle.
Set prepaid amount vehicle class 1 (vehicles from 0 – 8 metres) – NOK 3 500
Set prepaid amount vehicle class 2 (vehicles from 8,01 – 17,50 metres) – NOK 13 900
Set prepaid amount vehicle class 3 (vehicles over 17,51 metres) – NOK 26 300
Corporate customers must pay one set amount per vehicle, and can have an unlimited amount of vehicles on their AutoPASS ferry account.
Private customers pay only one set amount, but can have a maximum of two vehicles per AutoPASS ferry account.
The discount you receive with an AutoPASS ferry account requires prepayment. If the crossing can not be prepaid due to a lack of balance on your AutoPASS ferry account, the 50% discount will not be applied.
You will receive a notification with payment details for a new prepayment as soon as the balance on your account is down to 25% of the total set prepaid amount.
If your AutoPASS ferry account is empty, the following will happen;
If you travel on a ferry connection which utilizes AutoPASS tag payment: the crossing will be charged to your agreement with the company which issued your tag (i.e. Fjellinjen or Bergen Toll Ring) with a 10% tag discount.
If you travel on a ferry connection which utilizes the AutoPASS ferry card: you will not be able to pay with your AutoPASS ferry card, and the crossing must be paid manually (credit card/cash) at full price.
If you have an electric vehicle, it should be registered as a normal vehicle. There is no need to do anything more.
Electric vehicles will, according to ferry price regulations, get a 50% discount on the regular price. For instance, if the regular price for a vehicle is NOK 100, the price for an electric vehicle will be NOK 50.
In addition to this, you will receive a 50% discount (40% for corporate customers) if you have a valid AutoPASS for ferry-agreement, or a 10% tag discount if you do not have an AutoPASS for ferry-agreement and are paying with a tag.
For questions regarding ferry crossings
For questions regarding the following matters, please contact your ferry operator directly:
- Calculated price for ferry crossings
- Usage of old ferry card
- Refund of balance on old ferry card
- Manual payment of ferry crossing
- Operational messages (delays, cancellations etc.)
- Departure times