About AutoPASS for ferry

The AutoPASS for ferry prepayment agreement has replaced the old scheme of value cards and frequent user cards with the AutoPASS tag and AutoPASS ferry card. The agreement includes most of the country’s ferry connections (see current connections here). Some ferry connections in Trøndelag are not included in the AutoPASS for ferry scheme.

When you create an AutoPASS for ferry prepayment agreement and pay an advance amount, you get an AutoPASS ferry account. After each ferry journey, your payment – including discount – is deducted from your ferry account.

Prepayment provides the following discounts on ferry journeys:

• 50% discount for private customers
• 40% discount for business customers
• 17% discount for foot passenger tickets on the ferry connections that offer this

To receive discounts on the Moss-Horten connection (Bastø Fosen), a separate agreement must be created at basto-fosen.no.

To receive a discount the vehicle must be registered with the same payment solution as used by the individual ferry. While some ferries use the AutoPASS tag, others use the AutoPASS ferry card. A vehicle can be registered with both a tag and a ferry card in the same prepayment agreement.

See which payment solution the individual ferry connections use

If the vehicle does not have a tag, you must order this from a tag issuer. You must then register the new tag in your AutoPASS for the ferry prepayment agreement via My Page.

If the vehicle you want to register in the agreement already has an AutoPASS tag or EasyGo tag, the system will normally automatically find the tag number when you enter the vehicle’s registration number.

Each vehicle in the agreement must have its own tag.

When creating a prepayment agreement, you can choose to order an AutoPASS ferry card. To get a discount on ferries that use the ferry card as a payment solution, you must have a ferry card. If you only travel with ferry connections that use a tag as a payment solution, you do not need to order a ferry card.

If you have already registered a vehicle in the agreement that you want to order a ferry card for, or want to register a new vehicle in the agreement that you want to order a ferry card for, or you have lost a ferry card and want to order a new one, you can easily do this on My Page. Remember that if you register a vehicle in a different vehicle price category, you must order a new ferry card by contacting our customer service.

Each vehicle must have its own ferry card. An AutoPASS ferry card costs NOK 50, which is deducted from the advance amount paid to your ferry account.

NB: Ferry cards are sent by post when payment of the advance amount has been received. Delivery by mail can take 1-2 weeks.

See Covid-19 rules on the use of ferry cards

Private customers can link two vehicles to the same AutoPASS ferry account – Private. The advance amount is calculated based on the vehicle that is in the highest vehicle price category.

Business customers can link an unlimited number of vehicles to the same AutoPASS ferry account – Business. Business customers pay one advance amount per vehicle in the agreement.

Each vehicle must have its own tag and/or ferry card registered against the vehicle’s registration number which is linked to the ferry account.

The following summary applies to private customers, business customers and foot passengers. You can view the terms and conditions in full by clicking here.

50% discount for private customers

Private customers can link two vehicles to the same AutoPASS ferry account.

• Advance amounts are calculated based on the vehicle in the highest vehicle price category.
• Each vehicle must have its own tag and/or ferry card registered against the vehicle’s registration number which is linked to the ferry account.

40% discount for business customers

• Business customers can link an unlimited number of vehicles to the AutoPASS ferry account – Business
• Business customers must provide their organization number to obtain an AutoPASS ferry account – Business
• Business customers pay one advance amount per vehicle on the agreement.
• Each vehicle must have its own tag and/or ferry card registered against the vehicle’s registration number which is linked to the ferry account.

17% discount for foot passenger tickets on ferry connections that offer this

See which connections foot passenger tickets

If your ferry account is empty:

If you travel on a ferry connection that uses the AutoPASS ferry card as a payment solution but your ferry account is empty, you will either have to pay the full ticket price on board or automatically receive a full-price invoice and invoice fee.

If you travel with a ferry connection that uses the AutoPASS tag as a payment solution but your ferry account is empty, you will still receive a 10% discount on the full ticket price, but this will be deducted from your main agreement with the tag issuer (e.g. SkyttelPASS or Fremtind Service).

The customer is responsible for ensuring that their information in the agreement is correct at all times.

Any change to vehicle and personal data does not happen automatically and must be reported by the customer. This applies to vehicle registration number, AutoPASS tag number and vehicle price category, as well as changes in personal details such as mobile number, email address, etc.

The easiest way to change your data is on My Page.

Important exceptions:

• Change of surname must be reported to our customer service.

• The owner of the agreement cannot be changed, except in the event of death, when the agreement can be taken over by the listed heir in the probate certificate. A change of agreement owner must be reported to our customer service.

• Remember that if you register a vehicle in a different vehicle price category, you must order a new ferry card by contacting our customer service centre.

See privacy policy here

If you have money in your AutoPASS ferry account that you want refunded, you must send a written notice to our customer service to cancel the agreement. The money will then be refunded to your bank account.